Adapt strengthens the customer experience in the Finnish National Opera and Ballet

The Finnish National Opera and Ballet had a vision; they wished for an app that could shape and support the customer experience in the theatre before, during, and after performances. With the Royal Danish Theatre app as a benchmark, they searched for someone who would share their vision. We can proudly announce that we have joined the Finnish National Opera and Ballet in their quest to create an app that makes it easier to handle tickets, order drinks for the intermission, and stream performances at home or on the go.

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Operas, ballets, concerts, and plays have always been physical experiences reserved for only the cultural institutions to host. In Finland, however, they have a platform called Stage 24; a streaming service for live and past performances, similar to Netflix. It’s a very interesting module which we have chosen to implement in our app, so art forms such as opera and ballet can be available everywhere - and to everyone.

Anders Skov Pape 
Creative Director, Adapt

We create the app - so you can enjoy the show

It’s actually quite simple: We want to make all the practical things easier so customers can sit back and enjoy the performance. The app for the Finnish National Opera and Ballet will contain:

  • Booking and storage of tickets
  • Sharing tickets
  • Ordering drinks and snacks for the intermission
  • Streaming performances

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What is particularly interesting about this collaboration is that several cultural institutions use the same system called Tessitura. We have previously worked with "Tessitura" in our work for the Royal Danish Theatre and through that know a lot about the system and its challenges. Also, the fact that the Finnish National Opera and Ballet contacts us confirms that there is a demand for specialists who know how to design apps and mobile experiences for cultural institutions.

Morten Faarkrog
Technical Director, Adapt