Context is vital when you work with Instore concepts

As a UX designer, I always think about the user's journey into the digital solutions I work with. This also applies when I work with instore concepts for our customers. Here it is extremely important to do very thorough research of the context in which the installation should be placed. Interaction with a digital installation in the public space has some social consequences that are important to take into account.

  • As an example of the challenges of an outdoor installation in the winter: Evenings are getting darker, the weather is colder and people have more outerwear. The temperature, layers of clothing and especially gloves can be challenges when interacting with a screen.
  • The location of the installation is extremely important. Is it located somewhere the user can stand in peace? Is there a trash can beside that can prevent people from stopping? Is it located somewhere where people could find their bikes so that they can not get to the installation.
  • It is also important to study the physical flow of people - how do people move around, for example, on a street or in a shopping mall? Does the installation break the natural flow of passers-by (which may not be a very good idea)?

Interaction with the instore solution differs from what we know

It is also worth considering what forms of interaction and gestures (eg swipe) are used, because the screens are often a bit bigger and in a public space. Meaning we have to question some of the ‘best practice’ we know from the smaller screens.

  • For example, dragging can hurt the finger on a very large screen (or on a touch screen window)
  • Swipe may seem disgusting to the user if the screen is dirty. (Therefore, it must be cleaned every day). It sounds trivial, but it's important if people need to use the screen.


You can give users a good experience that they’ll remember

When users interact with a digital solution with their entire body (as they want to do with a big digital solution), the experience goes much deeper than it would if they were at home on their smartphone and did exactly the same. This allows us to stay in the user’s consciousness much longer - and that’s a window of opportunity we need to seize. 


Heidi Mønnike Jørgesen 

UX Lead & Strategist